For managing health crisis caused by COVID-19 and with the aim of protecting the health of our guests, employees and collaborators, our hotels The One Barcelona and The One Palácio da Anunciada will remain temporarily closed.

Modification and cancellation policies

Reservations made prior to March the 10th 2020: If you booked a non-refundable reservation on our website with a check-in date until April 30th, we are offering you to re-book your stay with no extra cost until May the 1st 2021 (This applies to the same type of room or agreeing to pay a possible difference in rate without any management fee.)

In order to do so, you can reach out to the hotel by email or phone:

The One Barcelona: reservations.hto@hotelstheone.com - (34) 93 214 20 70

The One Palácio da Anunciada: reservations.hpa@hotelstheone.com - (351) 210 412 300

Reservations made after March the 10th 2020: If you made a reservation on our website for March or April, you can cancel it through the My Bookings section or by reaching out to the hotel by email or phone:

The One Barcelona: reservations.hto@hotelstheone.com - (34) 93 214 20 70

The One Palácio da Anunciada: reservations.hpa@hotelstheone.com - (351) 210 412 300

Book safe. Stay safe - Free cancellation policy

We understand it's difficult to commit to travel plans at the moment. This is how how we can help you: H10 Hotels is offering a free cancellation policy for your booking, no strings attached. Book now, worry free. For a full refund, you can cancel at any time until noon the day before your arrival.

COVID-19 safety measures

The safety and security of our guests and staff remains our highest priority. In response to coronavirus, we have taken additional health and safety measures to help keep our guests and employees safe:

• All Housekeeping staff clean and disinfect rooms every day.
  
• We have increased the frequency with which we clean our common areas and shared-use objects (lobby, elevators, door handles, public bathrooms, room cards, etc.).
  
• Hand sanitizer is available in the common areas for your use.
  
• Our staff has been trained on how to prevent the coronavirus from spreading and we will continue to ensure that hygiene and cleanliness are our top priority across all of our operations.