Safety and Hygiene Measures
At The One, we want your only concern to be enjoying your holiday. For this reason, we have defined some action and prevention protocols to ensure the health and well-being of our guests, employees and collaborators in all our establishments.
SEE THE ONE BY H10 HOTELS SAFETY PROGRAM
Book safe. Stay safe - Free cancellation policy
The One offers 100% flexible rates in its hotels so that you can make your reservation with no strings attached. You can cancel your reservation up to 24 hours before your arrival without any cost.
Cancellation policy
Reservations made after March the 10th 2020:
All the rates have free cancellation from March 10, so if you have a reservation made through our website and you need to cancel it, you can do so up to 24 hours before your arrival.
In order to do so, you can reach out to the hotel by email or phone:
The One Barcelona: reservations.hto@hotelstheone.com - (34) 93 214 20 70
The One Palácio da Anunciada: reservations.hpa@hotelstheone.com - (351) 210 412 300
Reservations made prior to March the 10th 2020:
Non-refundable reservations
If you have a non-refundable reservation on our website and the hotel is closed for the expected dates or you're affected by travel restrictions in your country of origin, The One offers you
100% flexibility to re-book your stay with no extra cost until until June the 1st 2021. This applies to the same type of room or agreeing to pay a possible difference in rate without any management fee.
In order to do so, you can reach out to the hotel by email or phone:
The One Barcelona: reservations.hto@hotelstheone.com - (34) 93 214 20 70
The One Palácio da Anunciada: reservations.hpa@hotelstheone.com - (351) 210 412 300
Reservations with free cancellation
PYou can cancel your reservation up to 24 hrs before your arrival through My Bookings or you can reach out to the hotel by email or phone:
The One Barcelona: reservations.hto@hotelstheone.com - (34) 93 214 20 70
The One Palácio da Anunciada: reservations.hpa@hotelstheone.com - (351) 210 412 300
Last update: 27/05/2020.