reviews

Great hotel

Fantastic hotel! Excellent service by all staff. Extremely clean and very comfortable. Will definitely return

Beautiful hotel in very central location

Beautiful hotel in a great location. One of the quietist hotel rooms I can remember. Felt like we had the floor to ourselves. Furniture and decoration was of the highest standard. Gorgeous bathroom and comfortable bed. Breakfast was superb. All the staff were so friendly and efficient. Nothing was too much trouble. We were very warmly welcomed.

An unforgettable, transformative stay

From the moment you enter The One Monumental Palace, you are exposed without warning to a level of aesthetic coherence and intellectual refinement that is exceptionally rare. There is no gradual introduction, no soft acclimatization. The experience is delivered at full intensity, almost like a concentrated tasting of absolute luxury. What makes this place extraordinary is not operational perfection alone. Large corporate five-star hotels may display sharper, faster, and more standardized service responses, the result of aggressive training systems and procedures. Here, however, something more subtle and more human is at work. The One Monumental Palace does not sell service it shares a vision. You feel that this is a deeply personal project, born from a family that truly lives luxury and has chosen, with generosity, to offer a glimpse of it to others. The atmosphere feels closer to being welcomed into a private palace than staying in a commercial hotel. The design is breathtaking in its precision. Every proportion, texture, transition, and silence feels intentional. There is nothing to correct, nothing to question. Your mind stops analyzing and simply accepts that you are in the presence of something complete. What makes the experience even more meaningful is that, while the vision and design feel almost absolute, the service still leaves room for growth. Not as a flaw, but as a reminder that true excellence is not a fixed state it is a direction. In larger corporate luxury hotels, staff training is often more assertive and standardized. Here, instead, you sense sincerity, authenticity, and people who are growing into the vision that surrounds them. And perhaps this is precisely the most inspiring aspect of The One Monumental Palace: it reflects a deeply human truth that the journey from being good to becoming exceptional is where real meaning lies. The space between these two stages is not a weakness; it is life itself. The effect of this stay lingers long after you leave. Other excellent five-star hotels suddenly feel merely correct efficient, polished, well run yet somehow incomplete. The One resets your internal reference for taste, beauty, and restraint. Staying here feels like being offered a rare, unannounced tasting of something pure and powerful an experience intense enough to permanently recalibrate your perception. When it ends, you dont simply remember it; you crave the state of mind it created. This hotel will not be for everyone. But for those who recognize it, The One Monumental Palace becomes a benchmark and a dangerous one. Once experienced, it is impossible to un-experience. This is not a hotel stay. It is an initiation.

Excellent service in combination with great location

The hotel is very comfortable and modern from inside (recently renovated) whilst in a traditional historic building. The service provided by the reception staff with a smile was excellent. I loved their flexibility in enabling my visiting guests park their car in the hotel garage. Breakfast service is very good too. The choice of items on self service bar plus on menu provide a great range of choices. Hotel is well located within easy walk from Sao Bento Station