The official check-in time is from 3:00 PM. If you arrive earlier, our reception team will be happy to store your luggage so you can begin enjoying the palace facilities or the city.

The room must be vacated by 12:00 PM. If you require a late check-out, we recommend checking with reception the day before; this service is subject to availability and may incur additional charges.

Yes, we offer an exceptional breakfast with a varied selection of artisanal products, fresh fruit, fine pastries, and hot dishes prepared to order. Additionally, we have an exclusive Brunch Service, ideal for those wishing to enjoy a more relaxed and complete gastronomic experience during their stay.

Thanks to our privileged location next to Avenida da Liberdade, you are just steps away from the most exclusive luxury boutiques. You can also walk to Restauradores Square, the Santa Justa Lift, the bohemian Chiado district, and São Jorge Castle, which offers one of the best views of Lisbon.

The hotel is located directly in the historic and commercial center of Lisbon. The Baixa Pombalina and the most vibrant areas of the city are less than a 10-minute walk away, allowing you to explore the heart of the Portuguese capital with total comfort.

We recommend making your reservation through our official website or by contacting our reservations department directly. By booking directly, you will have access to the most competitive rate.

Yes, we have private parking on the hotel premises for our guests' convenience (service with an additional charge). Furthermore, to enhance your experience, we offer an exclusive valet parking service and the possibility of hiring our limousine service for your transfers around the city or to the airport in total comfort.

We offer 83 rooms and suites that combine history and modernity, classified by atmosphere and capacity:

• Cosy and Deluxe Categories (25-30 m²): Ideal for 2 adults. You can choose between Secret options (views of interior courtyards for greater tranquility) or Garden options (unbeatable views of the palace gardens).
• Family Options (35-46 m²): The Deluxe Family rooms and the Lisbon Suite are perfect for traveling with children, accommodating up to 3 adults or 2 adults with 2-3 children depending on the category.
• Luxury Suites and Terraces: Highlights include the Terrace Garden View Suite with a private terrace, the Junior Suite for its romantic atmosphere, and our exclusive 90 m² Signature Suite with panoramic garden views and a designer bathtub.
• Exclusive Concepts: We offer the loft-style Penthouse Suite with a walk-in closet and the Grand Studio on the top floor for a more independent stay.

Yes, we have a 24-hour gym equipped with state-of-the-art technology for cardiovascular and toning exercises. A space designed so our guests can maintain their training routine with total flexibility during their stay.

Yes, our guests can enjoy two exclusive aquatic spaces:

• Outdoor Pool: A spectacular outdoor swimming pool located in our majestic 2,500 m² gardens, ideal for relaxing outdoors in a unique historical setting.
• Indoor Pool: We have a Heated Experience Pool within the Despacio Spa Centre, specifically designed for well-being and total disconnection at any time of the year.

Yes, the hotel is an incomparable setting for exclusive events in the center of Lisbon. We have 5 meeting and event rooms that stand out for their impressive original coffered ceilings and abundant natural light, creating an atmosphere of great distinction.

Furthermore, our 2,500 m² of gardens and the palace's noble halls offer the perfect space for weddings, celebrations, and tailor-made social events, combining 16th-century majesty with the best technology and a top-tier gastronomic service.

Yes, the hotel offers a top-tier gastronomic proposal in different exclusive settings:

• Condes de Ericeira Restaurant: Our main restaurant, where you can enjoy signature Portuguese cuisine in a majestic hall with original ceiling frescoes.
• O Jardim Wine Bar: An elegant and welcoming space ideal for tasting an excellent selection of wines and cocktails in a relaxed atmosphere.
• Pool Bar (Seasonal): During the warmer months, we offer bar service next to the outdoor pool, allowing you to enjoy refreshing drinks and snacks in our 2,500 m² gardens.

• 24-hour Reception and Concierge.
• 24-hour Room Service.
• Despacio Spa Centre with experience pool, sauna, and hammam.
• 24-hour Gym with Technogym equipment.
• 2,500 m² of exclusive gardens with a century-old Dragon Tree.
• O Jardim Wine Bar.
• Brunch Service.
• Free high-speed Wi-Fi throughout the hotel.
• Private parking with Valet Parking service.
• Limousine service for exclusive transfers ($).
• 5 meeting and event rooms with natural light and coffered ceilings.
• Spaces for weddings and social celebrations.
• Pet Friendly hotel (dogs up to 30 kg allowed with a supplement).
• Laundry and dry cleaning service.

Yes, the hotel enjoys an excellent connection, being located just steps away from the Restauradores and Rossio metro stations, as well as the train station to Sintra. Its strategic downtown location provides easy access to the main network of buses, taxis, and historic trams to explore the entire city with total comfort.

Yes, it is an ideal choice thanks to its strategic location and exclusive services. The hotel offers free high-speed Wi-Fi, five meeting rooms with advanced technology, and a 24-hour gym. Additionally, its peaceful surroundings and personalized service guarantee a restful stay and the perfect atmosphere for high-level meetings in its common areas or at the Wine Bar.

Getting to the hotel is very simple due to its location in the center of Lisbon:

• From the Airport: By taxi or VTC (20-30 min) or by metro (Red Line, changing at Alameda to the Green Line to Rossio). We also have a limousine service available upon reservation.
• From Santa Apolónia: Just 5-10 minutes by taxi or 2 metro stops (Blue Line) to Restauradores.
• From Oriente Station: By taxi (20 min) or by metro (Red Line with a transfer to the Blue Line at São Sebastião to Restauradores).

Yes, it is an ideal hotel for families seeking comfort and exclusivity. We offer spacious rooms such as the Deluxe Family and the Lisbon Suite, accommodating up to 2 adults and 3 children. Additionally, our facilities feature extensive 2,500 m² private gardens where children can be in a safe and peaceful environment, and an outdoor pool perfect for the whole family to enjoy in the heart of the city.

The hotel stands out for its classic-contemporary style, merging the history of a 16th-century palace with a modern and sophisticated design. The interior design elegantly integrates original elements, such as frescoes and coffered ceilings, with noble materials and contemporary art, creating an atmosphere of relaxed luxury unique to the center of Lisbon.

Yes, the hotel features 2,500 m² of exclusive gardens, an oasis of tranquility in the heart of the city. This space is home to a majestic century-old Dragon Tree, wide walking areas, our heated outdoor pool, and a solarium area. Additionally, the gardens offer a privileged setting to enjoy bar service or host private events surrounded by nature and history.

Cancellation policies may vary depending on the selected rate and the dates of your stay. We recommend checking the specific conditions during the booking process on our official website or reviewing your confirmation email for exact details regarding deadlines and potential charges.

Yes, the hotel is Pet Friendly and allows pets weighing up to 30 kg for an additional nightly supplement. We recommend contacting the hotel directly before your arrival to confirm availability and ensure all your pet's needs are met during the stay.

Yes, we have adapted rooms with accessible designer bathrooms, large elevators connecting all floors, and integrated ramps to facilitate access to the gardens, the spa, and dining areas, meeting comfort standards for people with reduced mobility.

Yes, we provide baby cots at no additional cost. We recommend requesting this service at the time of booking or before your arrival to ensure availability and have everything ready in your room.