reviews

The One is first in service

Our service, from the lobby and checkin to the Ojardim breakfast and evening staffs, everyone was excellent. I recommend highly.

Amazing Place, extraordinary Staff

We had such a wonderful experience! From the front desk team especially Pedro and Soraya to Miguel at breakfast, everyone made us feel genuinely welcome and cared for. This was a last-minute trip due to a medical procedure at CUF Tejo Hospital, so we arrived feeling a bit stressed. The teams kindness and attentiveness truly made a difference and helped us relax and enjoy our stay. The hotel itself is beautiful, the la carte breakfast was absolutely delicious, and we loved the spa facilities, the indoor and outdoor pools, and the stunning garden areas. We are very grateful for the warm hospitality and will definitely be returning. Pet Friendly which

Portuguese hospitality at its best!

We had a fantastic stay at The One Palacio da Anunciada. At check-in, we were upgraded to a premium room, larger and a bit more spacious. Pedro at the front desk was very personable and gave a complimentary food and drink voucher to use during our stay. The highlight of our stay was definitely the food. At the Wine Bar, we had the burger and the tuna fillet, generous size portions for both and that also included a complimentary tapa. We had the trilogia dessert plate which includes several Portuguese desserts, such as ovos moles and our favorite, toucinho de ceu. Definitely try it. Also at the wine bar we had our complimentary cocktails and snacks the following day, we had the chicken wings and the shrimp tempura. Service was outstanding. Dinner at Condes da Ericeira was also wonderful, since it was Saturday we had a couple of musicians playing live Fado music creating a very nice atmosphere. We had the scallops as appetizer which were incredible, and our main dishes were the snapper (with seafood) and a Portuguese traditional codfish dish with eggs and potatoes all combined, which was delicious. I recommend this dish. Eduardo Silva was our main server, so friendly and attentive, he was so easy to talk to and explained the characteristics of the dishes in such a calm and pleasant manner. And Beatriz Lopes was our other server, she had served us the day before and it was great to greet her and of course, she spoiled us again with dessert, we had the trilogia again (with toucinho de ceu) and the abade de priscos pudding. Very professional and very personable, they did go the extra step to make us feel comfortable and treat us exceptionally well. To be honest, when we found out they would be our servers for dinner, we knew it was going to be a great dinner, and it indeed was! We also enjoyed the complimentary sauna and heated pool, it has limited capacity just 4 people at a time at most (2 couples). The other great surprise was the on-site art gallery, we decided to try it out before dinner and it was definitely worth it, the works on display are very beautiful. Ins Carolina guided us through the different pieces and helped us understand the stories behind them. We really liked the pieces from Hans Varela, a Cuban sculptor, and also Luis Marin, a geometric and abstract painter. We were fortunate enough to meet both artists, as well as Gretta Balin, the curator who represents a wide range of contemporary artists. Meeting them added a whole new dimension to the experience, enriching it without a doubt. Overall, it was the personalized service, the Portuguese hospitality, and the gallery on-site that made our trip memorable. Wed return in a heartbeat when were back in Lisbon. Thank you for the wonderful memories.

Great hotel

A wonderful hotel, centrally located with very comfortable rooms and fantastic staff. Breakfast is delightful. Highly recommended for your stay in Lisbon.